Shipping policy

Chillaurawellness LLC Shipping Policy

Last updated: May 30, 2025

Thank you for shopping with Chillaurawellness! We partner with PhaseV Fulfillment for all warehousing, order processing, shipping, and returns. Please review the details below so you know what to expect when placing your order.

1. Order Processing

 

Processing time: Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays) after payment confirmation.

Cut-off time: Orders placed before 12:00 PM Eastern Time will enter processing that same business day; orders placed after 12:00 PM ET will begin processing the next business day.

Backorders & delays: In rare cases of high demand or inventory shortages, processing may take up to 5 business days. You will be notified if we anticipate any significant delays.

2. Shipping Methods & Carriers

We offer the following shipping options within the continental United States:

Service Level Carrier Estimated Transit Time (after processing)
Standard (Ground) UPS Ground / FedEx 3–5 business days


Note: Transit times are provided by carriers and begin once the package leaves PhaseV’s warehouse.

3. Shipping Rates

Standard Ground: $6.95 flat rate (free on orders over $50)

 

4. Order Tracking

Once your order ships, you will receive an email containing your tracking number and carrier link.

You may also view tracking information in your Chillaurawellness account under Order History.

5. Shipping Restrictions & Additional Info

We currently ship only to U.S. street addresses (no PO boxes for expedited services).

We do not ship outside the Continental United States.

PhaseV Fulfillment may require a signature for high-value orders.

Shipping Restrictions Disclaimer

Due to state laws and regulations, we are only able to ship our THC & CBD products to the following states at this time:

Pennsylvania, Delaware, Wyoming

We continuously monitor state laws and update our shipping policies accordingly. By purchasing from our site, you confirm that you are at least 21 years of age and that your purchase complies with all local laws and regulations in your jurisdiction.

We reserve the right to update this list at any time in accordance with changes to local or federal laws.


6. International Shipping

At this time, Chillaurawellness does not offer shipping outside the United States.

7. Returns & Exchanges

All returns and exchanges are processed through PhaseV Fulfillment. Please follow the steps below:

  1. Initiate a return within 30 days of delivery by contacting us at info@chillaurawellness.com with your order number and reason for return.

  2. We will email you a prepaid return label and instructions.

  3. Pack items in original condition and packaging, affix the return label, and drop off at the designated carrier.

  4. Once PhaseV receives and inspects your return (typically within 3–5 business days), we will issue a refund or send your exchange.

Return shipping fees will be deducted from your refund unless the return is due to damage or error on our part.

8. Damaged or Lost Packages

If your package is marked delivered but not received, or arrives damaged, please notify us within 5 days at info@chillaurawellness.com

We will work with PhaseV and the carrier to investigate, and either resend your items or process a refund.

If you have any questions about our shipping policy or need assistance, please reach out to our customer care team at info@chillaurawellness.com or via live chat on our website. We’re here Monday–Friday, 9 AM–5 PM ET.